All staff capabilities identify skills and knowledge all employees need to create and manage information and data.
Information management professionals should use the IM professionals capabilities.
Capabilities for all staff
Information and data management
Foundation
- Is able to create, organise, store, retrieve, share, preserve or destroy information and data in accordance with organisational policies and procedures.
Practitioner / skilled operational
- Is able to appropriately manage creation, accessibility, storage, retention, preservation or destruction of information and data in accordance with organisational policies and supports others in the organisation to do the same.
Management / specialist
- Is able to manage information and data and investigates ways to improve their management in supporting organisation wide strategies.
Executive / lead
- Promotes information and data management policies and strategies and allocates sufficient resources to implement them.
- Seeks advice from skilled information and data professionals when required.
Legislation and policy
Foundation
- Understands legislation and policies for working with information and data and how they influence daily work, and follows relevant procedures.
Practitioner / skilled operational
- Is able to interpret legislation and policies for working with information and data in own business area, and implements relevant procedures.
Management / specialist
- Is able to engage with key stakeholders to ensure legislation and policies for working with information and data are implemented.
Executive / lead
- Understands legislation and policies for working with information and data and how they influence daily work, and follows relevant procedures.
Information and data value
Foundation
- Is aware of the importance of reliable and quality information and data for good business outcomes.
Practitioner / skilled operational
- Understands the importance of reliable and quality information and data for good business outcomes.
- Understands information and data are business assets that may have value beyond the life of a system.
Management / specialist
- Is able to explain the importance of reliable and quality information and data for good business outcomes.
- Is able to make value-based decisions to manage information and data over its life.
Executive / lead
- Understands the value of information and data as corporate assets that need to be managed according to their value, supported with appropriate investment and resources.
- Is able to communicate and promote the value of information and data assets.
Information and data specialist roles
Foundation
- Is aware of information and data specialist roles and seeks advice from specialists when needed.
Practitioner / skilled operational
- Understands information and data specialist roles and seeks input from specialists when needed.
Management / specialist
- Is able to liaise with information and data specialists and seeks input from specialists when developing new or improving existing processes and systems.
Executive / lead
- Is able to ensure information and data specialists are represented on appropriate decision-making bodies and consulted during times of change.
- Understands the importance of strategic interaction between all key information and data stakeholders, ie through an information and/or data governance committee.
Data literacy
Foundation
- Understands that good business decisions rely on identifying, locating, interpreting and evaluating a range of information and data sources.
Practitioner / skilled operational
- Is able to identify, locate, interpret and evaluate a range of information and data types in an ethical manner, and then use that information to respond to specific questions or issues.
Management / specialist
- Is able to provide direction on authoritative sources of information and data for research and analysis activities.
- Is able to ensure privacy and ethical considerations have been met prior to sharing or publishing information and data.
Executive / lead
- Is able to champion data literacy by supporting and resourcing appropriate tools and continual professional development for research and analysis.
- Understands the privacy and ethical implications of sharing and publishing information and ensures that safeguards are in place to protect it.
Business process analysis
Foundation
- Is aware of business process analysis and mapping that may be used to identify inefficiencies and improve processes.
Practitioner / skilled operational
- Understands business process analysis and mapping and can employ these techniques to identify inefficiencies and improve processes.
Management / specialist
- Is able to lead a team to analyse and map business processes, identifying inefficiencies and solutions that enable transition to improved end-to-end business processes.
Executive / lead
- Understands the need for enterprise wide analysis and review of technology, systems and processes to achieve strategic priorities.
User experience
Foundation
- Is aware of user needs and how they interact with processes and systems when creating and using information and data.
Practitioner / skilled operational
- Understands usability principles and processes and is able to apply a user-centred approach in designing and building new processes and systems.
- Is able to conduct basic usability testing for new business systems and practices.
Management / specialist
- Is able to manage basic usability testing for new business systems and practices.
- Is able to establish and lead a multidisciplinary team to design, build, operate and iterate a service.
Executive / lead
- Understands user experience is central to the successful implementation of information technologies and processes.
- Is able to support a multidisciplinary team, led by an experienced product manager, to design, build, operate and iterate a service.