We are currently performing maintenance on a number of pages across our websites, which may result in outages. These are proactive steps to keep our systems secure and functioning.
Below is information on all current maintenance activities, availability status, what you can expect to see during an outage, and what you should do if something is not working.
For general enquiries, please visit the Contact us page.
Discovering Anzacs
The Discovering Anzacs website has been decommissioned. For more information, see our media release.
RecordSearch
RecordSearch undergoes maintenance to upgrade performance and security measures.
Impacted webpage: https://recordsearch.naa.gov.au/
Error: When RecordSearch is undergoing maintenance, you may see a 504-timeout error.
Current status: Available
Digitisation orders
Payment platforms may be unavailable when RecordSearch is under maintenance. This includes our online digitisation ordering service. In this situation, you can email your order to ref@naa.gov.au.
Impacted webpage: various
Error: When undergoing maintenance, users will receive an error message stating 'can't reach this page' or a 504-timeout error.
Current status: Available
Collection / Reference enquiry forms
Reference enquiry forms may be intermittently unavailable when the enquiry platform is undergoing maintenance. When these forms are unavailable, you can direct your urgent enquiry to ref@naa.gov.au.
Impacted webpage: https://naa.gov.au/help-your-research/ask-us-about-collection
Error: When undergoing maintenance, users will receive an error message stating: 'can't reach this page'.
Current status: Unavailable
Agency Service Centre enquiry form
The Agency Service Centre contact form may be intermittently unavailable when the platform is undergoing maintenance. When this form is unavailable, you can direct enquiries to information.management@naa.gov.au
Impacted webpage: https://naa.gov.au/information-management/agency-service-centre (online enquiry form only)
Error: When undergoing maintenance, users will receive an error message stating: 'can't reach this page'.
Current status: Unavailable